Our Commitment

At Elcare Health Services, we are committed to providing person-centred
home care that respects every client’s dignity, individuality, and legal
rights. We uphold the Patient Bill of Rights as outlined in Ontario
Regulation 187/22 under the Connecting Care Act, 2019.

Your Rights as a Client

Respect & Dignity

  • Be treated respectfully and with dignity.
  • Be free from physical, sexual, mental, emotional, verbal, and financial
    abuse.

Privacy & Autonomy

  • Receive care in a way that respects your privacy and promotes decision-making and independence.

Individualized & Culturally Responsive Care

  • Be treated in a way that recognizes your individuality and respects your cultural, spiritual, familial, and linguistic preferences.

Freedom from Discrimination

  • Receive care without discrimination, as protected under the Ontario Human Rights Code and the Canadian Charter of Rights and Freedoms.

Active Participation

  • Take part in your care assessments, plan development, and any changes to your care.

Support Person During Care

  • Designate a person to be present during assessments and to participate in your care planning.

Informed Consent

  • Accept or refuse care, in accordance with the law and your personal values.

Service Coordination

  • Receive help in coordinating your services if you are receiving more than one type of home and community care.

Freedom from Restraint

  • Receive care free from unnecessary physical restraints or confinement, unless permitted by law

Freedom to Speak Up

  • Raise concerns or suggest changes to your care without fear of reprisal, discrimination, or interference

Know the Rules

  • Be informed about relevant laws, policies, and how to make a complaint

How We Support These Rights

  • Staff Training: All team members receive annual training on the Patient Bill of Rights.
  • Client Information: You receive a copy of the Client Rights & Responsibilities Handbook when you begin services.
  • Care Planning: All care plans reflect your preferences and rights.
  • Accessible Formats: We provide information in plain language, large print, audio, or translated formats as needed.
  • Complaints Process: You can make a complaint without fear.
    • Complaints can also be escalated to:
      • The Ontario Patient Ombudsman
      • The Information and Privacy Commissioner of Ontario (IPC)

Have Questions or Concerns?

We’re here to help. Contact us at info@elcare.ca or call 1-365-544-1555 and we will respond promptly and treat your concerns with care, respect, and confidentiality.